‘OK, can you spell your surname’: How a super fund responded to a call for compassion
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Source: The Age
Published: 2026-07-14 05:00 UTC+10:00
Section: Business / Banking & finance
Factuality Score: 100
Opinion Category: Neutral
Topics: Business & Economy
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Snippet:
Telephone help lines for the country’s largest super funds are routinely fobbing vulnerable Australians off to their websites, with one major fund failing to answer nine in 10 incoming calls within a designated time frame.
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