‘I did this to help and now I’m the one who’s going to need help’: NDIS call handlers describe pressure cooker workplace
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Source: Guardian Australia
Published: 2026-02-23 01:00 UTC+10:00
Section: National disability insurance scheme
Factuality Score: 95
Opinion Category: Neutral
Topics: Australia
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Snippet:
Serco-run operation regularly fails because staff are not properly trained and pushed to meet call volume targets, a senior NDIA employee says
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