Retailers will be held responsible for what their chatbots tell you
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Source: The Age
Published: 2026-03-08 06:00 UTC+10:00
Section: Technology
Factuality Score: 100
Opinion Category: Neutral
Topics: Technology & AI, Business & Economy
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Snippet:
Retailers turning to generative chatbots for customer service could find themselves in breach of consumer law, with lawyers and regulators warning that companies are responsible for the information their AI provides to customers.
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